The Practice. |
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The Waiting Room |
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Once clients have booked into reception they are welcome
to wait in the friendly waiting Room. There are both TV and
information display monitors in a quiet environment.
Clients are encouraged to take a few minutes to weigh their
dogs and to browse through the literature and notice boards
at this time.
We do ask that pets are not permitted to sit on the chairs
and we have a no smoking policy throughout the Practice building.
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Consulting Room
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| We have a single consulting room where all clients see
a qualified veterinary surgeon. Even when patients are being
brought in for procedures or treatment we feel that clients
like to see a qualified veterinary surgeon who can answer
any questions or queries. To us every patient is special and
we understand how worried owners can be when their pet is
undergoing surgery or treatment away from home.
We like dogs to be presented with their lead so that they
can go for a short walk in the garden whenever appropriate. |
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The practice carries a wide range of drugs and it is the policy
of the practice to abide by the cascade system of veterinary prescribing
and to use only those drugs that are properly licensed for use in
our species – even if they are a little more expensive. Where
there are no specific licensed drugs appropriate for treatment will
use the best drug available and comply with the legal requirements. |
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Practice Office |
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The main Practice Office is “compact”. Gill
and Wendy share the small office situated in the centre of
the building and between them administrate and run the whole
practice with its 2500 patients.
We aim to provide a Gold Standard service to our clients
and patients which involves a considerable amount of contact
and discussion with our clients, their insurance companies
as well as the arrangements that have to be made to ensure
the smooth running of the Practice.
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We have 3 telephone lines, one fax line and 3 e-mail systems
within the practice to enable the best possible communication with
our clients and the various support services that are involved. |
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Preparation Room
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| Before patients are taken to theatre they are anaesthetised
in the preparation room. Here they can be cleaned and clipped
or radiographed or have blood samples taken. This is not a
sterile environment but we obviously try to keep it as clean
and tidy as possible.
Patients receiving an anaesthetic are monitored on an electrocardiogram
and every animal over the age of six months has a full blood
profile run before an anaesthetic to ensure maximal safety. |
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| Our patients are not just cats or dogs or rabbits, they are
part of our client's family and we take every care possible. |
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Operating Theatre |
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The operating theatre has recently been refurbished with
hydraulic table and a totally sterile environment. (We actually
swab the surfaces and floors each month and test for the presence
of any bacteria). All surgical instruments are pre-sterilised
and kept in closed cupboards for immediate use. The anaesthetic
unit has a scavenging unit (both anaesthetic units in the
practice do) so that no fumes or gases can escape into the
working environment.
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The gowned and masked surgeons and sterile theatre provide an
unusually high standard of veterinary facility with the patient
being prepared in the prep room and only brought to theatre after
being cleaned and prepared for surgery. |
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Kennels
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| Our 26 “bed” kennels area is part of the main
building and is centrally heated with directed air flow to
minimise disease spread.
Each patient is allocated a cage for the duration of the
stay and each cage is made of bevelled cornered stainless
steel – again to minimise the risk of disease or contamination.
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The gently sloping tiled floor makes the regular cleaning easier
to the central drain. The entire kennel area has no external opening
windows or doors to maximise security. |
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The garden |
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We are fortunate in having an enclosed lawn and garden
where patients can be exercised safely. Night flood lighting
is available if required and the area is protected by CCTV
for both staff and patient safety.
In patients never have to be taken out onto the public highway
for exercise. They have the benefit of a secluded grass area
where they can be watched and exercised safely.
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Overview |
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A patient’s stay at a veterinary practice is always likely
to be traumatic. Firstly because they are ill or injured and secondly
because they are away from their owners. We try hard to make their
stay as friendly and as good as possible with a range of foods available
to temp the ill ones. We routinely stock a range of Royal Canin
and Hills diets as well as the “tempters” such as roast
chicken, tuna, fish fingers and Heinz baby foods. It is not uncommon
to find a few prawns in the food fridge to tempt the poorly patient.
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